Please note, we do not accept exchanges and/or returns for any opened or used products. To be eligible for a refund or exchange on a damaged item, you must first email us within 30 days of receiving the product. All libido supplement and rise condom sales are final, this includes any kits they are included in. Unopened lubricant (the pump top must remain closed) will be accepted within 30 days of purchase.

If your order arrives damaged, defective, or incorrect, please reach out at [email protected] , with a detailed description of the issue, and photos.

Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days.

If the product is to be exchanged or returned because you do not like it or you cancel your purchase, the shipping costs must be paid by you.

If the product is defective or damaged and the two year warranty is processed, the shipping costs are paid by Passion Dome, within 15 days from the original delivery. If you have exceeded 15 days the postage is to be paid by you.

Yes. Some personal hygiene products and lingerie cannot be returned. We accept returns as long as they have not been used or their state has been alternated, and they are maintained in exactly the same conditions in which they were sent. If the product has been opened or has signs of being used or tampered with, the return will not be accepted.

Shipping details can only be modified if the order has not left our warehouses. Once the order has been shipped it can no longer be modified.

In order to change the address, you must contact us and give us the new shipping address so that we can change it as soon as possible. Remember that we can only do this if the package has not yet been sent.

The maximum time to inform us about a return is 15 calendar days, after you have received the product. You can notify us by email to [email protected]. We will answer you in the shortest time possible and give you instructions.

We offer pre-orders on items that are currently out of stock. Please check product pages for information on products timelines. Pre-orders require payment to be made at checkout.

If you have ordered multiple items, all items will ship together once the out-of-stock item is back in stock. Although we will try our best to give an exact estimate on the product page, ship dates are not guaranteed and delays may occur.